Get in Touch with Us

Have a question about our authentic French products, need help with an order, or want to explore partnership opportunities? Our dedicated team is here to help. We typically respond within 24 hours.

Response within 24h Multilingual Support Paris, France Secure & Confidential
Email Us
[email protected]
Send message
Call Us
+33 1 23 45 67 89
Mon-Fri, 9-18 CET
Live Chat
Available during business hours
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Visit Us
15 Rue du Commerce, Paris
Get directions

Send Us a Message

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Our Departments

Reach the Right Team

Each department is staffed by specialists ready to help with specific needs. Contact the right team for the fastest response.

Customer Service

General questions about products, orders, accounts, and everything France Commerces. Our friendly team is here to help.

[email protected] +33 1 23 45 67 89
Response within 24 hours

Returns & Refunds

Need to return a product or have questions about our return policy? Our returns specialists will guide you through the process.

[email protected] View Returns Policy
Response within 24 hours

Shipping & Delivery

Questions about shipping times, tracking, customs, or delivery issues? Our logistics team is here to help.

[email protected] View Shipping Info
Response within 24 hours

Data Protection (DPO)

For privacy-related inquiries, data subject requests, or GDPR matters, contact our Data Protection Officer directly.

[email protected] View Privacy Policy
Response within 30 days

Wholesale & B2B

Interested in wholesale partnerships, corporate orders, or reseller opportunities? Our B2B team would love to hear from you.

[email protected] +33 1 23 45 67 89
Response within 48 hours

Press & Media

Journalists, bloggers, and media representatives — contact our press team for interviews, product samples, or press releases.

[email protected] Download Press Kit
Response within 48 hours
FAQ

Frequently Asked Questions

Find quick answers to common questions before reaching out to our team.

How can I contact France Commerces customer service?
You can reach our customer service team via email at [email protected], by phone at +33 1 23 45 67 89 (Monday-Friday, 9:00-18:00 CET), through our contact form on this page, or via live chat available on our website during business hours. We typically respond within 24 hours.
Where is France Commerces located?
France Commerces is headquartered at 15 Rue du Commerce, 75015 Paris, France. Our climate-controlled warehouse and customer service center are based at this location, from where we ship authentic French products worldwide.
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours on business days. Phone and live chat support provide immediate assistance during business hours (Monday-Friday 9:00-18:00 CET, Saturday 10:00-16:00 CET). Urgent matters are marked for priority handling.
Do you offer wholesale or partnership opportunities?
Yes, we work with select wholesale partners, hotels, restaurants, and corporate clients. Please contact our B2B team at [email protected] with details about your business and requirements. We also welcome press inquiries at [email protected].
What languages do you support?
Our customer service team is fluent in English and French. We can also assist in Spanish, German, Italian, and Japanese through our multilingual support partners. Please let us know your preferred language when contacting us.
Can I visit your showroom or warehouse?
Our Paris location is primarily a warehouse and customer service center, not open to the public for walk-ins. However, we occasionally host private events and showroom visits for VIP customers and wholesale partners. Please contact us in advance to arrange a visit.

Visit Our Headquarters

15 Rue du Commerce
75015 Paris, France

Métro: Commerce (Line 8)
Bus: Lines 70, 88

Get Directions