Shipping Overview
At France Commerces, we understand that receiving your authentic French products in perfect condition is just as important as the products themselves. That's why we've partnered with the world's most reliable carriers and developed specialized packaging solutions for every type of French product — from delicate champagne bottles to temperature-sensitive artisan cheeses.
Every order is carefully prepared at our climate-controlled warehouse in Paris, inspected for quality, and shipped with full tracking so you can follow your package's journey from France to your doorstep.
We dispatch orders within 24 hours on business days. All packages include real-time tracking, signature confirmation for high-value items, and specialized packaging tailored to each product type. If your order is delayed beyond our estimated delivery window, contact us — we'll make it right.
| Feature | Details |
|---|---|
| Warehouse Location | Paris, France (climate-controlled facility) |
| Processing Time | 24 hours on business days (Mon-Fri) |
| Countries Served | 80+ countries worldwide |
| Tracking | Real-time tracking on all orders |
| Insurance | Full coverage included on all shipments |
| Carriers | Colissimo, DHL, FedEx, UPS |
Shipping Zones & Rates
We ship to over 80 countries worldwide, organized into distinct shipping zones. Shipping costs are calculated based on your destination, package weight, and selected delivery speed.
| Zone | Destinations | Standard Delivery | Express Delivery | Free Shipping Threshold |
|---|---|---|---|---|
| Zone 1 | France (Metropolitan) | 2-4 days · €6.90 | 24h · €14.90 | Over €99 |
| Zone 2 | European Union | 3-7 days · €9.90 | 2-3 days · €19.90 | Over €149 |
| Zone 3 | United Kingdom, Switzerland, Norway | 5-10 days · €12.90 | 3-5 days · €24.90 | Over €199 |
| Zone 4 | USA, Canada | 7-14 days · €18.00 | 4-6 days · €39.00 | Over €249 |
| Zone 5 | Asia-Pacific (Japan, Australia, Singapore, etc.) | 10-20 days · €25.00 | 5-8 days · €49.00 | Over €299 |
| Zone 6 | Middle East, Africa, South America | 14-25 days · €32.00 | 7-10 days · €59.00 | Over €349 |
Rates shown are for standard packages up to 5kg. Heavier packages or those requiring special handling (wines, perishables) may incur additional fees, which are clearly displayed at checkout. All prices include full shipping insurance.
Shipping Methods
Choose the shipping method that best fits your needs. All methods include tracking and insurance for your peace of mind.
- Full tracking included
- Signature on delivery
- Full insurance coverage
- Carbon-neutral shipping
- Priority handling
- Real-time tracking updates
- Enhanced insurance
- Delivery time windows
- SMS notifications
- Fastest delivery available
- Dedicated customer support
- Premium insurance
- Temperature-controlled option
- White-glove service
Order Processing Times
We pride ourselves on fast, efficient order processing. Here's what happens after you place your order:
Order Confirmation (Immediate)
Once your payment is verified, you'll receive an order confirmation email with your order number and summary. This typically happens within minutes of placing your order.
Order Preparation (Within 24 Hours)
Our team picks your products from our climate-controlled Paris warehouse, carefully inspects each item for quality, and prepares specialized packaging appropriate for your products (temperature-controlled for perishables, protective for wines, etc.).
Dispatch & Tracking (Same/Next Day)
Your package is handed over to our carrier partner. You'll receive a dispatch confirmation email with your tracking number and a link to follow your shipment in real-time.
Delivery to Your Doorstep
Your package arrives within the estimated delivery window. Most deliveries require a signature for security. You'll receive notifications at each stage of the journey.
During peak seasons (Christmas, Valentine's Day, Bastille Day sales, etc.), processing may take up to 48 hours. We recommend placing orders early during these periods to ensure timely delivery. Orders placed on weekends or French public holidays are processed the next business day.
Order Cutoff Times
| Order Time (CET) | Processing Day | Dispatch Day |
|---|---|---|
| Monday - Friday, before 14:00 | Same day | Same day |
| Monday - Friday, after 14:00 | Same day | Next business day |
| Saturday, Sunday, Public Holidays | Next business day | Next business day |
Order Tracking
Every order from France Commerces includes comprehensive tracking so you can follow your package's journey from our Paris warehouse to your doorstep. You'll receive email and SMS notifications at every stage.
Track Your Order
Enter your order number or tracking number to see real-time status updates.
Tracking Notifications
You'll receive automatic updates via email and SMS (if provided) at each stage:
- Order Confirmed: When your payment is verified
- Order Dispatched: When your package leaves our warehouse
- In Transit: When your package is on its way to you
- Out for Delivery: When your package is with the local delivery driver
- Delivered: When your package has been received
- Delivery Attempt Failed: If delivery couldn't be completed
Registered customers can track all their orders directly from their France Commerces account dashboard. Simply log in, go to "My Orders," and click "Track" next to any order for detailed status updates.
Specialized Packaging
Different French products require different handling. We've developed specialized packaging solutions to ensure every item arrives in perfect condition, preserving the quality and authenticity you expect.
Gourmet & Perishable Food
Shipped in insulated polystyrene boxes with gel packs or dry ice to maintain optimal temperature (2-8°C). Express delivery recommended for fresh products. Best-before dates guaranteed.
Wines & Spirits
Each bottle is individually wrapped in protective foam sleeves and secured in reinforced cardboard dividers. Temperature-controlled options available. Adult signature required at delivery.
Luxury Fashion
Packed in branded dust bags and protective boxes. High-value items ship in discreet, secure packaging with signature confirmation and full insurance coverage included.
Beauty & Skincare
Sealed in protective packaging to prevent leaks or damage. Temperature-sensitive products (perfumes, essential oils) ship with climate control. All items sealed for hygiene.
Home & Décor
Fragile items wrapped in bubble wrap and secured with foam padding. Double-boxed for extra protection during transit. "Fragile" labels clearly marked on all packages.
Gift Orders
Complimentary gift wrapping available. Packaging is discreet — no prices or invoices visible. Personalized gift messages included. Perfect for sending French gifts worldwide.
We're committed to sustainability. Wherever possible, we use recyclable and biodegradable packaging materials. Our cardboard boxes are FSC-certified, and we've eliminated single-use plastics from our packaging since 2024.
Customs & Import Duties
For international orders shipped outside the European Union, customs duties, import taxes, and local fees may apply. These charges are determined by your destination country's customs authority and are not included in our shipping costs.
EU Orders (No Customs Duties)
Orders shipped within the European Union do not incur additional customs duties or import taxes. The price you see at checkout is the final price you pay — VAT is already included.
Non-EU Orders
For orders shipped outside the EU, you may be required to pay:
- Customs Duties: Varies by country and product category
- Import VAT/GST: Based on your country's tax rates
- Handling Fees: Carrier fees for processing customs clearance
| Destination | Customs Threshold | Typical Duties |
|---|---|---|
| European Union | No customs duties | None |
| United Kingdom | £135 for VAT, varies for duties | 0-12% depending on product |
| USA | $800 de minimis | 0-6% (often exempt under threshold) |
| Canada | CAD $20 | 0-9.5% + GST/HST |
| Australia | AUD $1,000 | 0-5% + 10% GST |
| Japan | ¥10,000 | 0-15% depending on product |
| Switzerland | CHF 65 | 7.7% VAT + possible duties |
Customs duties and import taxes are the responsibility of the recipient. France Commerces has no control over these charges and cannot predict what they may be. Please contact your local customs office for more information before ordering. Policies on alcoholic beverages vary significantly by country.
Free Shipping Offers
We regularly offer free shipping to make your French shopping experience even more enjoyable. Here's how you can benefit:
| Destination | Free Shipping Threshold | Applies To |
|---|---|---|
| France | Orders over €99 | Standard delivery only |
| European Union | Orders over €149 | Standard delivery only |
| UK, Switzerland, Norway | Orders over €199 | Standard delivery only |
| USA & Canada | Orders over €249 | Standard delivery only |
| Asia-Pacific | Orders over €299 | Standard delivery only |
| Rest of World | Orders over €349 | Standard delivery only |
France Commerces Premium members enjoy free express shipping on all orders over €75 within France and €150 within the EU, plus priority processing and dedicated customer support. Learn more about Premium membership.
Delivery Address Guidelines
To ensure smooth delivery, please provide accurate and complete shipping information. Here are some important guidelines:
Required Information
- Full Name: As it appears on your ID (required for signature confirmation)
- Complete Address: Including street name, number, apartment/suite if applicable
- City & Postal Code: Accurate postal code for your region
- Country: Selected from our list of supported destinations
- Phone Number: Required for all international orders and recommended for all deliveries
- Email Address: For tracking updates and delivery notifications
Special Delivery Instructions
You can add special delivery instructions at checkout, such as:
- Leave with neighbor if not home
- Leave in a safe place (porch, garage)
- Deliver to reception/concierge
- Specific delivery time preferences
- Gate codes or building access instructions
Once an order has been dispatched, the delivery address cannot be changed. Please double-check your address before completing your order. If you notice an error, contact us immediately at [email protected] — we may be able to help if the order hasn't yet shipped.
Delivery Issues
While we work with reliable carriers, occasionally delivery issues can occur. Here's what to do in common situations:
Delayed Delivery
If your order hasn't arrived within the estimated delivery window:
- Check your tracking information for the latest status
- Verify your delivery address is correct
- Check with neighbors or building reception
- Contact our customer service team at [email protected]
Failed Delivery Attempt
If the carrier attempted delivery but couldn't complete it:
- You'll receive a notification with instructions
- Most carriers will attempt redelivery the next business day
- You can usually reschedule delivery or pick up from a local depot
- After 2-3 failed attempts, the package is returned to us
Damaged or Lost Package
If your package arrives damaged or doesn't arrive at all:
- Contact us within 48 hours with photos of the damage (if applicable)
- We'll initiate an investigation with the carrier
- You'll receive a replacement or full refund, including shipping costs
- All shipments are fully insured, so you're always protected
If your package is lost or significantly delayed beyond our control, we'll either resend your order at no additional cost or provide a full refund — your choice. We stand behind every delivery we make.
Signature Requirements
For security and quality assurance, certain products require a signature upon delivery. This ensures your valuable French products are received by the right person.
Products Requiring Signature
- Alcoholic Beverages: All wines, champagnes, and spirits require adult signature (recipient must be of legal drinking age)
- High-Value Items: Orders over €300 require signature confirmation
- Luxury Fashion: Designer items and accessories require signature
- Perishable Foods: To ensure fresh products are received immediately
Alternative Options
If you won't be available to sign:
- Authorize another adult at your address to sign on your behalf
- Request delivery to your workplace (if permitted)
- Reschedule delivery for a more convenient time
- Pick up from a local carrier depot (usually held for 7-10 days)
For alcoholic beverages, the carrier may request ID to verify the recipient is of legal drinking age in their country. Please have valid identification ready when receiving such deliveries.
Restricted Items & Destinations
Certain products have shipping restrictions due to legal, safety, or practical reasons. Please review these before placing your order.
Product Restrictions
- Alcoholic Beverages: Cannot be shipped to countries or regions where alcohol import is prohibited. Some US states have additional restrictions.
- Foods with Animal Products: Certain dairy and meat products cannot be shipped to some countries due to agricultural import regulations.
- Aerosols & Perfumes: Subject to air transport restrictions; may require ground shipping only.
- High-Value Items: Some countries have import value limits that may restrict certain luxury items.
Destination Restrictions
We cannot ship to the following destinations due to international trade regulations:
- Countries under comprehensive trade sanctions
- Remote locations without reliable carrier service
- PO Boxes for packages requiring signature
- Military addresses (APO/FPO) for certain products
If you're unsure whether we can ship a specific product to your country, please contact our customer service team before placing your order. We're happy to check availability and advise on any restrictions.
Our Carrier Partners
We've carefully selected the world's most reliable carriers to ensure your French products arrive safely and on time. The carrier for your order is chosen based on your destination, product type, and selected shipping method.
| Carrier | Service Area | Specialty | Tracking |
|---|---|---|---|
| Colissimo (La Poste) | France & EU | Domestic French deliveries | Full tracking |
| Chronopost | France & EU | Express & temperature-controlled | Real-time tracking |
| DHL Express | Worldwide | International express | Real-time tracking |
| FedEx | Worldwide | Premium international | Real-time tracking |
| UPS | Worldwide | Reliable international | Full tracking |
All our carrier partners are committed to sustainable shipping. We offset 100% of the carbon emissions from our shipments through certified environmental programs, making every France Commerces delivery carbon-neutral at no extra cost to you.
Frequently Asked Questions
Find quick answers to the most common shipping questions.
Shipping costs start at €6.90 for France, €9.90 for the EU, €18 for USA/Canada, and €25 for Asia-Pacific. Free shipping is available for orders over €99 in France and €149 in the EU. Exact rates are calculated at checkout based on your destination, package weight, and selected delivery speed.
Delivery times vary by location: France (2-4 business days), EU (3-7 days), UK/Switzerland (5-10 days), USA/Canada (7-14 days), Asia-Pacific (10-20 days), Rest of World (14-25 days). Express options are available for faster delivery at every destination.
Yes! We ship to over 80 countries worldwide via DHL, FedEx, and UPS. All international orders include full tracking and insurance. Please note that customs duties and import taxes may apply for orders outside the EU and are the customer's responsibility.
Perishable items are shipped in insulated packaging with gel packs or dry ice to maintain optimal temperature. Wines are individually wrapped in protective foam and secured in reinforced boxes. We recommend express delivery for perishable items to ensure freshness upon arrival.
Absolutely! Every order includes full tracking. You'll receive a tracking number by email once your order is dispatched, along with a link to track your package in real-time. You'll also receive email and SMS notifications at every stage of delivery.
EU orders have no additional customs duties. For orders outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in our shipping costs. Please check with your local customs authority for specific rates.
All shipments are fully insured. If your package is lost or arrives damaged, contact us within 48 hours. We'll either send a replacement at no cost or provide a full refund including shipping costs. Our customer service team will guide you through the process.
Address changes are possible only before your order has been dispatched. Once shipped, the address cannot be changed. If you need to change your address, contact us immediately at [email protected] — we'll do our best to help if the order hasn't yet left our warehouse.
We can ship to PO Boxes for standard packages within France via Colissimo. However, PO Boxes cannot be used for orders requiring signature confirmation, international shipments, or packages with alcoholic beverages. Please provide a physical address for these orders.
You'll receive your tracking number by email as soon as your order is dispatched, typically within 24 hours of placing your order (on business days). The tracking link becomes active within a few hours of dispatch once the carrier scans your package.
Shipping Support
Have questions about shipping to your location or about a specific order? Our dedicated shipping support team is here to help you with any delivery-related inquiries.
- Shipping Support Email: [email protected]
- General Support: [email protected]
- Phone: +33 1 XX XX XX XX (Monday - Friday, 9:00 - 18:00 CET)
- Live Chat: Available on our website during business hours
- Online Form: Visit our contact page
Response Times
- Email inquiries: Response within 24 hours on business days
- Phone support: Immediate assistance during business hours
- Live chat: Average wait time under 5 minutes
- Urgent delivery issues: Mark your email as "URGENT" for priority handling
Questions About Shipping?
Our shipping experts are ready to help with any delivery questions. Contact us anytime — we typically respond within 24 hours.